Questions Business Must Answer

Talk about your business (real or imagined) by explaining the following:

1. Who are we?
2. What do we do?
3. What do we have to offer?
4. Why will someone pay for our product/service?
5. What resources do we have?
6. Why will we be successful?
7. Why would someone participate/invest?
8. How will we measure performance?

Questions any business must answer

Bush Dentistry

This video might make you cringe, but it’s not as bad as you might think at first. Watch and listen a two or three times, then read the approximate transcript below.

Dentist: Grab your tooth, then you put the cardboard on top, and then I bang it. Hang on, but I’d better see what I’m doing. Are you ready? Now!

Patient: Thank you!

Dentist: Bob’s your uncle!

Man Off Camera: That’s how it’s done in the bush!

Patient: Are we tough in the bush? I’d like to tell you all I’m the man from Snow River mate, I was born on Snow River, I am him. Don’t believe the movie, he comes from somewhere else.

Woman Off Screen: Do you want some cotton?

Patient: Nah, we’ll just get the second one out, we got one already, it’s good.

Dentist: He’s bleeding a little

Patient: Mate? Mate? Go!

Patient: Thank you! No, still in there.

Dentist: Okay, it’s almost out.

Patient: Get me some water.

Bush Dentistry Zebra teeth

Silent H page 3

One of the most difficult things for a French speaker to do correctly in English is to decide if the H needs to be heard or not. Here are words that will help you practice this. PAGE 3.

• Hey! How are you?
• I like to get As in class

• Hi! How are you?
• He’s living high on the hog!
• You have a good eye for style

• If I were you I’d hide this ugly picture

• I don’t understand highbrow cultural events
• He needs to pluck his eyebrows

high-level/eye level
• Here is a high-level review of the plan
• Paintings need to hang at eye level

• This is a steep hill to climb
• She has been ill for the last few days

• This company is making an effort to hire diverse people
• I fear my wife’s ire

• His face is red from the cold
• Is Ike your friend?

• He hit it out of the park!
• It is irrelevant one way or the other

• I need a car with a hitch
• This itch is driving me crazy!

• She broke into hives after she ate shellfish
• I’ve got a good idea!

• Can I borrow your garden hoe?

• This hold music is horrible
• Old dogs are wonderful

• You have to hone in on the problem
• She owns a great car

honor *
• It’s an honor to honor WWI veterans

• Let’s go shooting hoops!
• Oops I can’t find my keys.

hors d’oeuvre *
• The hors d’oeuvres were fantastic!

• It’s hot today!
• You ought to think about this again

hour/our *
• The hour of judgement is near
• Our friends are our best allies

hours/ours *
• They drink coffee at all hours of the day
• Ours is a beautiful flag

hover/over **
• Some mothers hover over their children
• His glory days are over

• How can you stand the pressure?
• Ow! I hurt my finger!

• Some dogs howl at the moon
• Owls can turn their heads more than people can

• They hum a nice song
• Um, what do you mean?

* Silent H (although Brits do pronounce the H in herb)
** The words have different vowel sounds
*** The words might have different vowel sounds, according to the accent

Silent H keyboard

Silent H page 2

One of the most difficult things for a French speaker to do correctly in English is to decide if the H needs to be heard or not. Here are words that will help you practice this. PAGE 2.

• I need to haul this garbage to the dump
• All my friends like my new haircut

haunt/aunt ***
• Ghosts haunt this house
• My aunt thinks her house is haunted

• He had a great time!
• She had a hard time saying the letter E

• She’s at the head of her class
• Ed needs to take special Ed classes

• She has heady opinions
• Eddie is a great guy!

• Doctors can heal this sort of ailment
• I can teach a dog how to heel
• He’ll forget about this misadventure quickly
• The electric eel is an interesting animal

• I hear with my ears
• Here you are!

• My hearing is getting worse with time
• She makes beautiful earnings

hearth/earth **
• We like to sit near the hearth
• The earth is glorious

• The children have big hearts
• The arts are an important part of a good education

• This heat is making me uncomfortable
• I am not popular because I like to eat garlic and beans

• Many birds live in this hedge
• They like to live on the edge

• The captain is at the helm
• Elm trees are beautiful

herb *
• There are medicinal herbs in nature

• He’s speaking with ease

• To hew a tree (cut down)
• I love this hue of purple
• Hugh Grant is a good-looking man
• A ewe is a girl sheep

* Silent H (although Brits do pronounce the H in herb)
** The words have different vowel sounds
*** The words might have different vowel sounds, according to the accent

Silent H

Silent H page 1

One of the most difficult things for a French speaker to do correctly in English is to decide if the H needs to be heard or not. Here are examples of words that sound the same except that some have an aspirated H and others do not. Do you know what all those words mean? If you don’t, ask!

• I had a good time
• This ad is awful

• We got caught in a hail storm
• This is good for what ails you
• My favorite kind of beer is ale

• Your hair looks nice today
• The heirs are getting along very well
• I love the scent of sea air

• Where did you put the hairbrush?
• I don’t like how they airbrush all the photos in the magazines

• Men in their 50s sometimes have a receding hairline
• My favorite airline is…

• I don’t like to see students loitering in the hall
• All my friends enjoyed this movie.

hallowed/allowed **
• The war memorial is hallowed ground
• Yes, it is allowed

• Halter tops without sleeves are popular in the summer for women
• Sometimes it is wise to alter your opinion

• Ham is a great Christmas food in America
• I am very motivated to improve my English

• The right hand doesn’t know what the left hand is doing!
• And your point is?

hanger/anger **
• Remember to put your clothes on a hanger
• Anger is natural, but it does not solve anything

• I have a hankering for strawberries
• The ship’s anchor is huge!

• First do no harm
• Keep your arm inside of the vehicle!

• She has a great sense of humor
• Toulouse is 20 kilometers from my house as the crow flies

• Hashtag #Happy
• The ash in the air is giving me a cough

• That’s a beautiful hat!
• At this point I am not sure what to do

• I hate it when you ignore me!
• He ate a lot of chocolate
• The cat gave birth to eight kittens

* Silent H (although Brits do pronounce the H in herb)
** The words have different vowel sounds
*** The words might have different vowel sounds, according to the accent

Keyboard letter H

For, Since, and Ago Advanced Practice

This exercise is advanced because you need to choose between For, Since, and Ago and also find the tense that makes sense with the meaning of the sentence.

They started waiting 30 minutes ago.
They are still waiting.

She became a doctor last year.
She is still a doctor.

He started going to this restaurant 5 years ago.
He still goes to this restaurant.

I bought a dog in 1995.
I still have a dog.

Fred arrived at 6 o’clock.
He’s still here.

Alice fell ill at Christmas.
She is still ill.

The shop opened this morning.
It’s still open.

He went to Paris a week ago.
He’s still in Paris.

He started playing video games 6 hour ago.
He’s still playing video games.

He finished school in June.
He’s still looking for a job.

For Since or Ago (3)

For, Since, or Ago?

FOR = DURÉE + verbe au prétérit, present perfect simple ou present perfect continu. On ne sait pas quand la durée a commencé ou la durée est approximative. Par exemple, “il y a deux ans” pourrait être deux ans + trois semaines, cela est considéré comme une durée “vague”.

SINCE = DURÉE QUI CONTINUE + verbe au present perfect. On sait quand la durée a commencé.

AGO = DATE + verbe au prétérit.

Memorize common expressions such as “for a long time” and “for a few months”, “a long time ago” because they never change.

Let’s practice!

  1. He left two years ……………..
  2. He’s been working here ……………….. two years now.
  3. She stayed with him ……………….. two days.
  4. She’s been working with us ………………… last year.
  5. They got married twenty years ……………..
  6. They’ve been married ………………. Twenty years.
  7. They’ve been married ……………….. 1985.
  8. I’ve been learning English ……………… 8 years.
  9. She’s tired because she’s been driving ……………….. this morning.
  10. She’s tired because she’s been driving ……………….. 6 hours.
  11. This passenger has been sick ………………….. she came on board.
  12. He has been blind ……………………. birth.
  13. It’s been raining ………………… two days!
  14. I have lived in the same house ………………….. 10 years.
  15. I have lived in the same house ………………… 2005.
  16. I have been at this school …………….. 3 years.
  17. We’ve been waiting for the train ……………… noon.
  18. I haven’t seen my neighbor …………………. last week.
  19. I’ve been working here ………………… the beginning of the year.
  20. She’s been sick …………………… over a week.
  21. He’s been learning English ………………… a long time.
  22. My mother has been working at the bank ……………………. she graduated from the University.
  23. You’ve been studying …………………… half an hour.
  24. He’s lived in this apartment ……………………….. he was a young man.
  25. I haven’t seen my friends ……………………… I left home.
  26. The snow came down ……………… over 10 hours!
  27. I haven’t slept …………………… 20 hours.
  28. I haven’t slept ……………………….. Tuesday!
  29. ……………….. when do your parents let you borrow their car ?
  30. We haven’t been to the cinema ………………… ages.
  31. How long have you lived in the United States? (one year)
  32. How long has Mary been a nurse? (April)
  33. How long has Karen known Tom? (1979)
  34. How long have they studied English? (a few months)
  35. How long has Karen played tennis? (a long time)
  36. How long has he worn glasses? (1975)
  37. How long has Emily played the piano? (high school)
  38. How long will you be on vacation? (three weeks)
  39. How long have you driven a car? (my birthday)
  40. How long has Ron had his new computer? (last month)
  41. How long has she owned the book shop? (ten years)
  42. How long has Gary played football? (several years)
  43. How long have your friends been in town? (Monday)
  44. How long has Mrs. Smith lived on Clark Street? (many years)
  45. How long has the post office been closed. (five o’clock)

For Since or Ago (2)

For or Since?

FOR = DURÉE + verbe au prétérit, present perfect simple ou present perfect continu. On ne sait pas quand la durée a commencé ou la durée est approximative. Par exemple, “il y a deux ans” pourrait être deux ans + trois semaines, cela est considéré comme une durée “vague”.

SINCE = DURÉE QUI CONTINUE + verbe au present perfect. On sait quand la durée a commencé.

Let’s practice!

1. Which is correct?
a) for a long period
b) since a long period
2. Which is correct?
a) for 6 years
b) since 6 years
3. Which is correct?
a) for 1992
b) since 1992
4. Which is correct?
a) for 6 weeks
b) since 6 weeks
5. Which is correct?
a) for 8 months
b) since 8 months
6. Which is correct?
a) for 10 minutes
b) since 10 minutes
7. Which is correct?
a) for a long time
b) since a long time
8. Which is correct?
a) for ages
b) since ages
9. Which is correct?
a) for March 18
b) since March 18
10. Which is correct?
a) for the end of last year
b) since the end of last year
11. Which is correct?
a) for I joined the firm
b) since I joined the firm
12. Which is correct?
a) for 10 hours
b) since 10 hours
13. Which is correct?
a) for 10 o’ clock
b) since 10 o’clock
14. Which is correct?
a) for the beginning of the year
b) since the beginning of the year
15. Which is correct?
a) for a six month period
b) since a six month period

For Since or Ago (1)

Snow Monkeys

Japanese Snow Monkeys
Japanese Macaque monkeys soak in the warmth of mountain hotsprings at Jigokudani Monkey Park, in Yamanouchi, central Japan, 19 January 2014. The Japanese Macaques (Macaca fuscata), also referred to as Snow Monkeys, live freely in this area that is covered by snow one third of the year. Jigokudani is the only known place in the world where monkeys bathe in natural hot springs. As a habit, they come down from the mountains where they spend the night and bath during the day. The monkeys can be viewed live on the internet. EPA/KIMIMASA MAYAMA

Skiing with a Duck

A contestant skis with his pet duck during a skiing-with-pets competition at a ski resort in Sanmenxia, Henan province, Jan. 12, 2014.

Skiing with a duck

  • When is the last time you skied with your duck?
  • What is your strangest skiing experience?

Airplane Services

Here are all the services that must happen for successful commercial flights.

Around the airplane

  • Do you like to look at airplane services when you are waiting for your flight to depart?
  • Have you ever lost your luggage?
  • What do you think about airline food?
  • What’s your favorite airport in the world? Why?

How to Say Numbers in English

Being able to say numbers correctly is an important part of having effective conversations with customers and suppliers. Please review the rules and we will do the test (at the bottom of the page) together.

The Rules

Numbers from one to a million

1 one
21 twenty-one
84 eighty-four
100 a/one hundred
200 two hundred
432 four hundred and thirty-two
1,000 a/one thousand
1,001 a/one thousand and one
1,100 one thousand one hundred/eleven hundred
2,000 two thousand
2,932 two thousand nine hundred and thirty-two
3,100 three thousand one hundred
100,000 a/one hundred thousand
1,000,000 a/one million

Saying a instead of one

You can say a hundred and fifty (150), but NOT two thousand a hundred and fifty (2,150). Say two thousand one hundred and fifty. People often use a instead of one in conversation, but it is better to use one in technical contexts.

Ways of saying the number 0

In a series of numbers:
You can pronounce 0 like the letter o, when you are giving a series of numbers such as a credit card number or a flight number. (See also the sections on phone numbers and road numbers).

In dates:
Say oh in giving the name of a year, such as 1904 (‘nineteen oh four’).

In mathematics, science, and technical contexts:
British English: Say nought or zero.
American English: Say zero.

Fractions and decimals


½ a half
two and a half
¼ a quarter
¾ three quarters
American English also three fourths


0.5 British English nought point five
American English zero point five
2.5 two point five
0.25 British English nought point two five
American English zero point two five
0.75 British English nought point seven five
American English zero point seven five


Days and months:
Write 3 June/3rd June/June 3/June 3rd. Say ‘the third of June’ or ‘June the third’.

Writing dates as numbers
3/6 (or 03/06) means 3 June in British English, and March 6 in American English. British and American speakers put the month and day in different orders.

Saying the numbers of years

1066 ten sixty-six
1605 sixteen oh five
1776 seventeen seventy-six
1900 nineteen hundred
1999 nineteen ninety-nine
2000 (the year) two thousand
2001 two thousand and one



These are some common ways of saying amounts of money. British speakers talk about money in the following way:

45p forty-five p or forty-five pence
£1 one pound
£1.50 one pound fifty or one fifty
£2 two pounds
£2.55 two pounds fifty-five or two fifty-five
£100 a/one hundred pounds
£115.99 a hundred and fifteen pounds, ninety-nine p/pence
£250 two hundred and fifty pounds or two fifty pounds
£2,682.74 two thousand six hundred and eighty-two pounds, seventy-four p/pence

American speakers talk about money in the following way:

45¢ forty-five cents
$1 a dollar
$1.50 a dollar fifty
$2 two dollars
$2.55 two dollars and fifty-five cents or two fifty-five
$100 a/one hundred dollars
$115.99 a/one hundred fifteen dollars and ninety-nine cents or a/one hundred fifteen, ninety-nine
$250 two hundred (and) fifty dollars or two fifty dollars
$2,682.74 two thousand six hundred eighty-two dollars and seventy-four cents

Phone numbers

Say phone numbers as series of numbers, with pauses between the groups of numbers. For example, say 08081 570983 as oh eight oh eight one, five seven oh nine eight three.

British English: For phone numbers like 5155, people often say five one double five. For numbers like 1555, people often say one treble five or one five double five.

American English: People often say ‘area code’ before the first part of the number, which represents the area where they live; for example, area code five five five, six three two, nine eight two one (=(555) 632-9821).

Test: Can You Say these Numbers?

  1. When were you born?
  2. What year were your parents born?
  3. What year were your children born?
  4. What’s the date today?
  5. What time is it right now?
  6. How much money do you wish you had in your bank account?
  7. What’s your office phone number?

Some Numbers About the Eiffel Tower

Number of Steel Workers who worked on the Eiffel Tower: 300
Number of Workers Killed during Construction of the Eiffel Tower: 1
Number of Rivets used in the Eiffel Tower: 2,500,000
Number of Steel pieces used in the Eiffel Tower: 18,038
Height: 300.51 meters (986 feet) (+/- 15 cm depending on temperature)
1st level – 57 meters
2nd level – 115 meters
3rd level – 276 meters
Height including television antenna: 320.755 meters (1052 feet)

Weight: 7,000 tons (1,000 tons removed during 1990’s renovation)

Some Numbers about Commercial Airplanes

On an average day, air traffic controllers handle 28,537 commercial flights, 27,178 general aviation flights (private planes), 24,548 air taxi flights (planes for hire), 5,260 military flights and 2,148 air cargo flights.

The A380 has about 4,000,000 parts, with 2,500,000 part numbers produced by 1,500 companies from 30 countries around the world.